Your information privacy is our responsibility

1 Definitions & Scope

In this policy, "personal information" means any information that is capable of identifying a specific individual, directly or indirectly. This includes name, email address, phone number, financial transaction details, and device identification information.

This policy applies to:

• All registered and unregistered users of the 35db website.
• Users of 35db's gaming services, promotional offers, and support services.
• Individuals accessing our platform through any device or medium.

2 Information We Collect

35db collects the following types of information in order to provide its services:

• Registration information: Name, date of birth, email address, and mobile number provided when creating an account.
• Identity verification information: Relevant details from a national ID card or passport, required for responsible gaming and age verification.
• Financial information: Records of transactions processed through bKash, Nagad, Rocket, or bank transfer for deposits and withdrawals. Full payment credentials are not stored on our servers.
• Gaming history: Details of each game session, bet amounts, win/loss records, and bonus usage details.
• Technical information: IP address, browser type, device model, operating system, and cookie data.
• Communication information: Records of conversations with our support team via live chat or email.

3 How We Collect Information

We collect information in the following ways:

• Directly provided information: Information you voluntarily provide during account registration, identity verification forms, payment transactions, or support requests.
• Automatic collection: Technical information automatically collected through cookies, web beacons, and log files when you access our platform.
• Information received from third parties: Verification-related information from payment processors and fraud prevention service providers.

4 Use of Collected Information

35db uses your personal information for the following legitimate purposes:

• To create, manage, and secure your account.
• To successfully complete financial transactions such as deposits and withdrawals.
• To carry out age verification and enforce responsible gaming guidelines.
• To prevent fraud, money laundering, and unauthorized access.
• To personalize your gaming experience according to your preferences.
• To inform you about relevant promotional offers and bonuses (if you have given your consent).
• To provide customer support and resolve complaints.
• To improve our platform's performance and resolve technical issues.
• To comply with applicable laws and regulations.

We will not use your information for purposes beyond those described above. If we need to use your information for any new purpose, we will inform you in advance.

5 Sharing Information with Third Parties

35db does not sell, rent, or commercially distribute your personal information. However, information may be shared with specific third parties in the following circumstances:

• Payment processors: With bKash, Nagad, Rocket, and approved banking partners — only the minimum information necessary to complete transactions.
• Technology service providers: Contracted organizations for server hosting, software maintenance, and cybersecurity — who are committed to maintaining the same privacy standards.
• Legal requirements: Information may be provided in compliance with court orders, lawful requests from investigative authorities, or applicable law.
• Fraud prevention: With approved service providers as part of fraud detection and anti-money laundering measures.

In all cases, agreements are in place with our partners preventing the use of shared information beyond the specified purpose.

6 Cookies & Tracking Technologies

The 35db website uses cookies and similar tracking technologies. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential cookies: These are necessary to maintain your login session and keep core services running.
• Functionality cookies: Used to remember your language preferences, interface settings, and previous preferences.
• Analytics cookies: Collect statistical information used to monitor and improve site usage.
• Security cookies: Help detect and prevent fraudulent activity.

You can control or delete cookies through your browser settings. Please note that disabling essential cookies may affect some core functionality of the platform.

7 Data Security Measures

35db follows industry-standard security practices to protect your personal information:

• SSL/TLS encryption: All data transmitted between your browser and our servers is protected by advanced encryption protocols.
• Access controls: Only authorized personnel can access your information, strictly on a need-to-know basis.
• Firewall & intrusion detection: Active security layers are in place to prevent cyberattacks and unauthorized access.
• Regular security testing: Our systems undergo regular security audits.
• Staff training: All members of our team regularly receive training on privacy and data protection.

However, it is not possible to make data transmission over the internet completely risk-free. Even though we put in place the highest level of protection, no system is 100% impenetrable. We therefore ask you to keep your account password secure and not share it with anyone.

8 Data Retention Period

35db retains your personal information according to the following policy:

• Active accounts: Necessary information is retained for as long as your account remains active.
• After account closure: Certain information may be retained for a defined period after account closure to meet legal and regulatory obligations.
• Financial transaction records: Financial records are retained for the period required under applicable regulations relating to financial documents.

Once the retention period ends, your information is securely deleted or transformed in a way that it can no longer identify any individual.

9 Privacy of Minors

35db's services are strictly for individuals aged 21 or over. We do not knowingly collect any personal information from minors. Completing the age verification process at the time of account registration is mandatory.

If we have reason to believe that a user is under 21 years of age, we will immediately suspend that account and delete all associated information. If a parent or guardian becomes aware that their child is using our platform, please contact us.

10 User Rights

You have the following rights regarding your personal information:

• Right of access: The right to know what information we hold about you and to receive a copy of it.
• Right to rectification: The right to request correction of any inaccuracies in your information.
• Right to erasure: The right to request deletion of your information in certain circumstances — however, where legal obligations exist, this request may not be fully fulfilled.
• Right to object to processing: The right to object to the use of your information for marketing purposes.
• Right to portability: The right to receive your information in a structured format in certain circumstances.

To exercise these rights, please contact our support team. We will try to respond to your request as quickly as possible.

11 Opt-Out of Marketing Communications

If you do not wish to receive promotional emails or messages from 35db, you have the option to opt out at any time:

• By clicking the "Unsubscribe" link at the bottom of any marketing email you receive.
• By changing the notification settings in your account.
• By contacting our support team directly.

Please note that even if you opt out of marketing communications, important transactional and security notifications related to your account will continue to be sent.

12 Third-Party Websites & Services

The 35db platform may contain links that lead to third-party websites. We are not responsible for the privacy practices of these external sites. We advise you to read the privacy policy of any external site before visiting it.

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others have their own privacy policies. Some technical information may also be stored on their servers while using their software, which is governed by their own policies.

13 Policy Changes & Updates

35db reserves the right to update this privacy policy from time to time. In the event of significant changes, we will notify you in the following ways:

• By publishing a notice on the website.
• By sending a message to your registered email address (for important changes).
• By changing the update date at the top of this page.

If you continue to use the platform after changes are made, you will be considered to have accepted the updated policy. It is therefore in your interest to visit this page regularly.

14 International Data Transfers

To provide our services, it may sometimes be necessary to store or process your information on servers located outside Bangladesh. In such cases, we ensure that:

• Adequate data protection measures are in place in the recipient country or organization.
• Applicable legal and contractual protections remain in effect for data transfers.
• Only the minimum information essential for providing the service is transferred.

15 Privacy-Related Contact

If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your personal information, please contact us:

• Email: [email protected]
• Live Chat: Available 24 hours, 7 days — through our website.

We will try to respond to your request as soon as possible. Our team gives special attention to privacy-related requests.

Thank you sincerely for your trust and cooperation with 35db. We always consider your privacy our highest priority.